Job Description
A Front Office Associate is the first point of contact for guests visiting a hotel, resort, or spa. The role involves welcoming guests, managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring excellent customer service to provide a pleasant guest experience.
Welcome guests warmly and provide a professional first impression.
Assist guests with check-in and check-out procedures.
Verify guest identity and payment details.
Provide information about hotel/resort/spa facilities, services, and local attractions.
Address guest requests, complaints, and special requirements promptly.
Requirements
Preferred Experience in hotels, resorts, spas, guest houses, or hospitality services.
Knowledge of reservation systems such as Opera PMS, IDS, Fidelio, or similar software is an advantage.