Manager

The Hotel & Resort Manager is responsible for overseeing the overall operations of the hotel or resort to ensure exceptional guest experiences, efficient business performance, and compliance with company standards. The role includes managing front office, housekeeping, food & beverage, maintenance, finance, sales, and human resources while achieving revenue and profitability targets.
Manage the overall daily operations of the hotel or resort.
Ensure excellent guest service and customer satisfaction.
Supervise and coordinate all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
Recruit, train, schedule, and evaluate hotel staff.
Monitor occupancy, revenue, expenses, and profitability.
Prepare budgets, reports, and operational plans.
Handle guest complaints and resolve service issues promptly.
Ensure compliance with health, safety, hygiene, and legal regulations.
Coordinate sales, marketing, and promotional activities to increase bookings.
Maintain quality standards, cleanliness, and maintenance of the property.
Manage vendor relationships, procurement, and inventory.
Monitor performance metrics and implement continuous improvements to enhance operational efficiency and guest experience.