Service Manager

A Service Manager is responsible for overseeing the daily operations of the automobile service department, ensuring high-quality vehicle maintenance and repairs, managing the service team, achieving customer satisfaction, and meeting service revenue and performance targets.

Key Responsibilities (Brief)
Manage the daily operations of the automobile service workshop.
Supervise service advisors, technicians, and support staff.
Ensure timely and high-quality vehicle servicing and repairs.
Monitor customer satisfaction and resolve service-related complaints.
Plan and allocate work to technicians efficiently.
Ensure availability of spare parts and coordinate with the parts department.
Monitor service quality, productivity, and workshop performance.
Achieve service revenue, profitability, and customer retention targets.
Maintain service records, warranty claims, and documentation.
Ensure compliance with safety standards, company policies, and manufacturer guidelines.
Train and develop service staff on new technologies and service procedures.
Prepare service reports and analyze key performance indicators (KPIs).