Back Office Executive

Handle customer calls, queries, and complaints.
Provide accurate information about products and services.
Resolve customer issues professionally and on time.
Maintain good relationships with customers.
Follow up with customers regarding complaints and requests.
Record customer details, calls, and complaints in the system.
Coordinate with other departments to resolve customer issues.
Handle customer feedback and provide appropriate solutions.
Assist customers with orders, payments, services, or account-related queries.
Maintain customer satisfaction and ensure a positive experience.
Prepare basic reports related to calls and customer complaints.