Customer Support Associate – Seller Support

Key Responsibilities:
-- Handle seller queries through Voice, Chat, Email, or assigned channels
-- Resolve queries related to orders, listings, inventory, payments, returns, shipping, account management, and seller performance
-- Troubleshoot issues using SOPs, policies, and support tools
-- Maintain accurate case records and escalate complex issues appropriately
-- Meet quality, productivity, AHT, SLA, and attendance targets
-- Identify recurring seller issues and share feedback with the team

Requirements:
-- Experience in E-Commerce, Seller Support, Customer Support, Contact Center, or BPO preferred
-- Strong verbal and written communication skills
-- Good problem-solving and customer-handling skills
-- Comfortable working in a high-volume, target-driven environment
-- Ability to use multiple systems and CRM/case-management tools
-- Strong attention to detail and process adherence
-- Willingness to work rotational shifts

- Work From Office (Pune)
- 5.5 Days Working
- Rotational Shifts and Rotational Week Offs
- Strong English communication skills (Verbal & Written)
- Notice Period: Immediate to 15 days preferred