Job Description
Responsible for making outbound calls to potential or existing customers to promote products, generate leads, schedule appointments, or handle customer inquiries. They serve as a direct voice for the company to build client relationships and drive business growth.
Key Responsibilities
Outbound & Inbound Calling: Reach out to prospective customers using prospective customer lists to present products, services, or special offers; handle incoming client calls.
Lead Generation & Qualification: Pitch offerings effectively, identify potential customer needs, and filter qualified leads for the sales or field team.
Database Management: Record and update customer information, call outcomes, and follow-up schedules accurately in a CRM or spreadsheet.
Handling Objections: Listen patiently to customer concerns or objections and provide clear, persuasive, and professional solutions.
Appointment Scheduling: Book product demos, meetings, or field visits for sales executives with interested prospects.
Target Achievement: Consistently meet or exceed daily call targets, lead conversion metrics, and key performance indicators (KPIs).
Qualification & Skills Required
Qualification
Any Graduate (Graduation)
Skills Required
Telesales
Cold Calling
Communication