Telecallers

Telecaller
Description: A telecaller is responsible for contacting patients, answering incoming calls, providing information about hospital services, scheduling appointments, and assisting patients with their queries in a professional and courteous manner.
Key Description: Responsible for making and receiving calls, scheduling doctor appointments, following up with patients, explaining hospital services, managing enquiries, maintaining patient call records, coordinating with hospital departments, and ensuring effective communication and patient satisfaction.

Required Qualifications: Minimum 12th pass; graduates preferred. Basic computer knowledge and good communication skills in Hindi and English.
Required Experience: Experience in telecalling, customer service, patient appointment scheduling, or hospital reception is preferred; freshers may also apply.
Preferred Skills: Excellent communication, polite telephone etiquette, patient handling, appointment coordination, basic computer skills, and the ability to maintain call records and follow up with patients.