Customer Service Executive

Responsible for handling customer enquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience. The candidate will communicate with customers through phone, email, chat, or other communication channels.
Key Responsibilities
- Handle customer enquiries through calls, emails, and online channels.
- Resolve customer complaints and provide appropriate solutions.
- Explain product features, services, policies, and procedures.
- Maintain accurate records of customer interactions and feedback.
- Follow up on pending customer requests and complaints.
- Coordinate with internal departments to resolve customer issues.
- Ensure timely responses and high levels of customer satisfaction.
- Prepare customer service reports and maintain relevant documentation.

Customer-service experience in jewellery