Job Description
Make outbound calls to potential and existing customers.
Answer inbound customer calls and resolve basic queries.
Explain products or services clearly and professionally.
Generate leads and identify potential customers.
Follow up with interested customers to increase conversions.
Schedule appointments or meetings for the sales team.
Maintain accurate records of customer interactions in the CRM or database.
Achieve daily, weekly, and monthly calling targets.
Handle customer complaints politely and escalate issues when required.