Job Description
Excellent verbal communication skills.
Good listening and convincing ability.
Basic computer and MS Office knowledge.
Customer service orientation.
Time management and multitasking skills.
Problem-solving ability.
Build and maintain positive relationships with customers.
Provide information about offers, promotions, and company policies.
Verify customer details and update records regularly.
Coordinate with sales and other departments for customer support.
Prepare daily call reports and performance updates.
Follow company scripts and maintain high standards of customer service.