Job Description
Make outbound and receive inbound calls to customers.
Explain company products or services clearly.
Generate leads and convert inquiries into sales.
Follow up with potential and existing customers.
Answer customer questions and resolve basic issues.
Maintain accurate customer records in CRM or Excel.
Schedule appointments or meetings for the sales team.
Meet daily, weekly, and monthly calling targets.
Handle customer complaints professionally and escalate when needed.
Build and maintain good customer relationships.
Collect customer feedback and share it with the team.
Prepare daily call reports and update management.